If you aren’t sure whether the transition from help desk to service desk is in line with your organization’s goals, this white paper lays out the elements you and your organization need to take into consideration. The Future of Desktop Support: A Road Map. Author: Members of the HDI Desktop Support Advisory Board. Jan 01, 2014 Does “desktop support” have a future? The HDI Desktop.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively.
Title: White paper help desk, Author: Brendan Roman, Name: White paper help desk, Length: 4 pages, Page: 1, Published: 2014-10-15. Issuu company logo. Close. Try. Features Fullscreen sharing.Implementing your Service Desk is a fundamental strategy that most companies feel is necessary to help satisfy their customers. No one wants to buy something and feel left out, especially when there is a problem. At ITarian, we realize that self-service options are preferred by most customers, but sometimes the human touch is necessary.The help desk fixes problems that are taking place at that instant. For this immediate response to end-user IT needs, the help desk must have employees technically trained in the appropriate technologies. The ultimate goal of the help desk is to offer first contact resolution as often and as quickly as possible. A Service Desk is Customer and Process Focused A service desk offers a single.
White Paper SaaS Help Desk Software: Your 6 Requirements Software-as-a-Service (SaaS) has come of age. In every industry, enterprises large and small are making the switch from on-premise enterprise software applications to hosted services.Read More
The Help Desk administrator will use NetKeeper Captain Internet to allow some end-users to enter service requests without calling the help desk and to check on the progress of a service request. These high-end, high-priority end-users will be able to page their assigned tech at any time. The end-users can also look at their call history to review an old solution. End-users will not be able to.Read More
Cisco Webex Desk Series. Data Sheets and Literature. White Papers. Investigate the business and technical issues pertaining to a platform, solution, or technology and examine its technical implications within the overall network architecture. Support. All support information for Cisco Webex Desk Series; Data Sheets and Literature. At-a-Glance (2) Case Studies (5) Data Sheets (6) End-of-Life.Read More
White Paper. The Zendesk Benchmark. The Zendesk Benchmark outlines key demographic data that has been gathered from over 25,000 customers, allowing you to analyze your own support metrics, and see how you stack up against your peers. In this whitepaper, we ll explore which key metrics matter most, and also take a look at the various segments that make up the Zendesk Benchmark, such as industry.Read More
White Paper Help Desk Software for Manufacturers: A Critical Customer Satisfaction Tool Introduction What is the cost of losing a customer? Increased service requests, staff reductions, growing customer demands, and shrinking budgets are just a few of the many issues challenging today’s manufacturing companies. A critical step to ensure customer satisfaction is having a centralized system to.Read More
The group published its first white paper Friday, detailing the need for a tokenized version of the U.S. dollar and some potential avenues for building this system. A digital dollar could help the.Read More
This white paper discusses 7 ideas which help to leverage and even create an income generator with service desk software. Just think a bit beyond the general usage and the ideas are limitless. Get great idea's for your business! Why vendors need an automated product return software solution.Read More
Your White Paper Desk stock images are ready. Download all free or royalty-free photos and vectors. Use them in commercial designs under lifetime, perpetual.Read More
We're here to help you work more seamlessly and comfortably, whether that's at home or in the office. Desk Printers and Accessories. It's not uncommon to use less and less paper in the office these days, there are still times when we all need to print off a document. For those times when a paper copy is needed, we have wireless printers ready to connect with your laptop or PC, as well as.Read More
The end user could go to the service desk portal with a problem and the chatbot would mine its knowledge base to pose intelligent questions in order to diagnose it. The user would then receive a self-help form or self-help video that would guide them to resolving it. There is still work to be done. While the technology is there, integrating it.Read More